UniQNet Configura

Last Updated: August 12, 2025

This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of UniQNet Configura software licenses purchased from UniQ MatriX. This policy complies with Indian consumer protection laws and Razorpay's guidelines.

1. Evaluation Period

UniQNet Configura software product has a 7-day evaluation period. All customers are encouraged to fully evaluate this software prior to purchasing a software license. Evaluation software may be downloaded from this website and is fully functional with complete documentation.

2. Refund Eligibility

You are eligible for a full refund only if ALL of the following conditions are met:

Important: Once a license key is activated, NO refunds will be provided under any circumstances.

3. Discretionary Refunds

You need to contact us and specifically ask for the refund, providing us with a detailed refund reason. Our support team will evaluate each request on a case-by-case basis.

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• License key has been activated or used
• Refund request made after 7 days from purchase date
• Change of mind after software trial or activation
• User error in plan selection after activation
• System compatibility issues discovered after activation
• Inability to use software due to user's technical limitations
• Partial usage periods (prorated refunds are not available)

5. How to Request a Refund

To request a refund, please follow these steps:

6. Refund Processing Timeline

Once your refund request is approved:

Note: If the refund is granted, it can take up to 7 business days for the refund to reach your bank account. Business days exclude weekends and public holidays. Refunds will be processed to the same payment method used for the original purchase through Razorpay.

7. Cancellation Policy

Immediate Cancellation: You may cancel your order immediately after purchase if the license key has not been activated. Contact support within 7 days for cancellation.

License Expiration: Licenses automatically expire after their validity period (3, 6, or 12 months). No action is required to cancel expired licenses.

Renewal Cancellation: There is no automatic renewal. If you don't purchase a new license before expiration, your access will automatically cease.

8. Payment Gateway Refunds

All payments are processed through Razorpay, which complies with Reserve Bank of India (RBI) guidelines and maintains PCI DSS compliance for secure transactions.

• Refunds are processed through the same payment method
• Credit card refunds may take 3-7 working days to reflect
• UPI and bank transfers typically process within 1-3 working days
• Processing times may vary depending on your bank

9. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by escalating to our management team
• Provide additional documentation to support your case
• Contact consumer forums as per Consumer Protection Act, 2019
• Use alternative dispute resolution mechanisms

10. Force Majeure

We shall not be liable for delays in refund processing due to circumstances beyond our control, including but not limited to banking system failures, natural disasters, government actions, or technical issues with payment processors.

11. Policy Updates

This policy may be updated from time to time. Any changes will be posted on our website with a new "Last Updated" date. The policy applicable at the time of your purchase will govern your refund eligibility.

12. Contact Information

For refund requests or questions about this policy: